Shipping policy
SHIPPING POLICY
Last Updated: September 3, 2026
At Pyke Skin Glow, we aim to provide a straightforward and transparent shipping experience. This Shipping Policy explains how orders are processed, the shipping options available, estimated delivery times, tracking procedures, and how we handle delays, damaged shipments, lost packages, and other delivery-related concerns.
Please review this policy before placing an order.
1. Shipping Service Area
Pyke Skin Glow currently ships to eligible addresses within the United States.
Shipping availability may vary depending on the destination, package dimensions, order value, product availability, carrier coverage, and fulfillment requirements.
Certain destinations, including some P.O. Boxes, APO/FPO/DPO addresses, U.S. territories, or locations outside regular carrier service areas, may have limited delivery options.
The shipping methods available for your order will be shown at checkout.
2. Processing Time
Orders are generally prepared for shipment within 1–3 business days after payment has been successfully authorized.
Business days are Monday through Friday, excluding U.S. federal holidays.
Order processing time is separate from carrier transit time.
Processing may require additional time during major holidays, promotional events, periods of high order volume, severe weather, inventory disruptions, or other unexpected operational circumstances.
If we cannot ship your order within the timeframe communicated at the time of purchase, we will provide any notice and customer options required under applicable U.S. law.
3. Shipping Options and Fees
Pyke Skin Glow currently provides the following shipping options for eligible U.S. orders:
Express Shipping: $15.00
Standard Shipping — Orders $70.00 and up: FREE
Standard Shipping — Orders $0.00–$69.99: $8.00
The available shipping option and applicable fee will be displayed at checkout before payment is completed.
Free Standard Shipping applies to qualifying orders with an eligible subtotal of $70.00 or more.
Unless otherwise stated at checkout or during a promotional offer, free-shipping eligibility is generally determined after applicable discounts and before taxes.
Pyke Skin Glow may occasionally offer temporary shipping promotions or discounts. Any additional conditions will be displayed with the applicable offer.
4. Estimated Delivery Times
For most eligible U.S. orders, estimated delivery times are as follows:
Standard Shipping
Processing: 1–3 business days
Estimated transit: 3–7 business days
Estimated overall timeframe: approximately 4–10 business days
Express Shipping
Processing: 1–3 business days
Estimated transit: 1–3 business days
Estimated overall timeframe: approximately 2–6 business days
Carrier transit time begins once the package has been processed and accepted by the shipping carrier.
Delivery timeframes are estimates unless a guaranteed delivery service is specifically identified at checkout.
Actual delivery dates may be affected by weather conditions, carrier congestion, transportation interruptions, holiday volume, local delivery conditions, address errors, or other circumstances outside our reasonable control.
5. Shipping Carriers
Pyke Skin Glow may use established shipping carriers or logistics providers based on package characteristics, destination, service availability, and fulfillment requirements.
The carrier used for a particular shipment may vary.
Where available, carrier and tracking information will be provided once the order has shipped.
6. Tracking Your Package
After your order has been shipped, you will generally receive a confirmation containing tracking information through the email address or other contact details provided during checkout.
Please allow up to 48 hours after a tracking number is issued for updated shipment activity to appear in the carrier's system.
If your tracking information has not updated for an extended period, contact support@pykebeauty.store and include your order number.
7. Delays
Delivery or fulfillment delays may occasionally occur because of weather, transportation issues, carrier disruptions, emergencies, seasonal shipping volume, or other unforeseen circumstances.
If Pyke Skin Glow becomes aware that an order cannot be shipped within the timeframe originally communicated, we will provide any notice and available customer options required by applicable law.
Where applicable, customers may have the option to accept a revised shipping timeframe or cancel the affected order and receive an appropriate refund.
8. Shipping Address Responsibility
Customers are responsible for providing accurate and complete shipping information at checkout.
Before submitting your order, please verify:
Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP Code
If you notice an address error after placing an order, contact support@pykebeauty.store as soon as possible.
We will make reasonable efforts to correct the information before shipment, but changes cannot be guaranteed once fulfillment has begun or the package has been transferred to a carrier.
9. Returned or Undeliverable Shipments
A shipment may be returned to us because of:
Incorrect or incomplete shipping information
Invalid delivery address
Repeated unsuccessful delivery attempts
Failure to collect a package
Refused delivery
If your package is returned to Pyke Skin Glow, please contact our support team.
We will review the circumstances and provide the available resolution, which may include reshipment or another appropriate option.
Additional shipping fees may apply to customer-requested reshipments when permitted by applicable law.
10. Lost Packages
If your package appears to be lost in transit, please:
Review the latest carrier tracking information.
Confirm that the delivery address on your order is correct.
Check your mailbox, delivery area, household members, neighbors, building staff, or mailroom where applicable.
Contact the shipping carrier if additional information may be available.
Contact Pyke Skin Glow if the shipment still cannot be located.
We will review the available tracking and order information and assist with the appropriate next steps.
Nothing in this policy limits rights available under applicable law for merchandise that is not delivered.
11. Packages Marked as Delivered
If the carrier marks your order as delivered but you cannot locate it, please first check the surrounding delivery area and determine whether another person at the address may have accepted the package.
You may also contact the carrier for additional delivery information.
If the shipment remains missing, email support@pykebeauty.store with your order number so we can review the available tracking details.
12. Damaged Orders
If your package or merchandise arrives damaged, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
Your order number
A description of the damage
Clear photographs of the affected item
Photographs of the shipping packaging, where available
Please keep the product and original packaging until the matter has been reviewed, as these materials may be required for a carrier claim.
Any applicable replacement, refund, or other resolution will be handled according to our Return and Refund Policy and applicable law.
13. Missing or Incorrect Products
Please inspect the contents of your order after delivery.
If an item is missing or you receive an item different from what you ordered, contact support@pykebeauty.store with your order number and details of the issue.
We will review the order information and work toward an appropriate resolution.
14. Changes and Cancellations
If you need to request a change or cancellation, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate the request before fulfillment is completed.
However, once an order has entered fulfillment or has been shipped, changes or cancellation may no longer be possible.
After shipment, eligible return requests will be handled under our Return and Refund Policy.
Nothing in this section limits any cancellation or refund rights available under applicable law.
15. Shipping Fee Refunds
Shipping charges already incurred after an order has shipped are generally non-refundable, except where required by applicable law or where Pyke Skin Glow determines that a shipping refund is appropriate.
If an eligible order is canceled before shipment, applicable shipping fees will be handled in accordance with our Return and Refund Policy and applicable legal requirements.
16. Taxes
Applicable sales taxes may be calculated and collected at checkout where required by law.
Tax amounts may vary depending on the destination, products purchased, and applicable state or local tax rules.
17. Holiday and Peak Shipping Periods
Processing and transit times may be longer during major holidays, promotional periods, severe weather events, or periods of unusually high carrier volume.
Customers placing time-sensitive orders during these periods should allow additional time for delivery.
18. Updates to This Shipping Policy
Pyke Skin Glow may revise this Shipping Policy from time to time to reflect changes in our shipping practices, carrier services, rates, business operations, or applicable requirements.
The most current version will be posted on our website with an updated revision date.
19. Contact Information
For questions related to shipping, tracking, delivery, or an existing order, please contact:
Pyke Skin Glow
901 Manchester Dr
Conroe, TX 77304
United States
Phone: 281-825-8364
Email: support@pykebeauty.store